FINANCIAL DISCLOSURE
Complaints Procedure
Oakdene Cars Limited is committed to providing a customer experience of the highest standard, but we do understand that sometimes things can go wrong. We are committed to listening to your feedback and resolving any issues wherever we can. If you wish to complain our aim will be to resolve your complaint as quickly as possible.
A complaint must be submitted within a reasonable timescale, this should, where possible, be within 3 months of the date on which the event or lack of action occurred, or on which you could reasonably be expected to have known about the matter. Your complaint should include as much information as possible including the specific issues you wish to raise, any relevant circumstances you would like to be considered and the outcome sought.
To raise a complaint, please write to us via:
Email: sales@oakdenecollection.co.uk
Postal Address: Acre Ridge Industrial Estate, Alfreton, Derbyshire, DE557RG.
If you remain unhappy with our decision, you have the right to refer the matter to the financial ombudsman service by calling 0300 123 9 123 and asking for advice.
Financial Ombudsman Service (FOS)
We will co-operate fully with the FOS in resolving any complaints made against it and agree to be bound by any awards made by the FOS. We undertake to pay promptly the fees levied by FOS.
The contact details for FOS are:
Address:
The Financial Ombudsman Service Exchange Tower, London, E14 9SR
Telephone:
0800 023 4567 (free for most people ringing from a fixed line)
0300 123 9123 (cheaper for those calling using a mobile)
+44 20 7964 0500 (if calling from abroad)
Email:
complaint.info@financial-ombudsman.org
Website:
www.financial-ombudsman.org
Volvo has been at the forefront of vehicle safety for decades, and this shows in the incredible build quality of their cars. It’s no surprise that they have won many awards for both driver and pedestrian safety over the years and continue in their pursuit of developing cars that are good for the planet as well as providing protection for owners. The S60 and S90 saloons are stylish, capable and comfortable vehicles for those who drive many miles and want to do so in style. Although mostly known for their larger, family and executive models, the XC40 is an extremely stylish compact that is ideal for city living and yet packs in all the safety and comfort that Volvo has perfected over the years. For those with larger families and more luggage to carry, the V90 is the car that provides everything you need together with a relaxed drive and exceptional performance.And, of course, their entry into the SUV/Crossover market wouldn’t be complete without the XC90 available in Momentum, Inscription & R-Design variants with seven seats and a range of entertainment technology. Call 01623980000 to find your next used Volvo, or come and visit us at our showroom -Oakdene Collection in Derbyshire
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