FINANCIAL DISCLOSURE
Complaints Procedure
Oakdene Cars Limited is committed to providing a customer experience of the highest standard, but we do understand that sometimes things can go wrong. We are committed to listening to your feedback and resolving any issues wherever we can. If you wish to complain our aim will be to resolve your complaint as quickly as possible.
A complaint must be submitted within a reasonable timescale, this should, where possible, be within 3 months of the date on which the event or lack of action occurred, or on which you could reasonably be expected to have known about the matter. Your complaint should include as much information as possible including the specific issues you wish to raise, any relevant circumstances you would like to be considered and the outcome sought.
To raise a complaint, please write to us via:
Email: sales@oakdenecollection.co.uk
Postal Address: Acre Ridge Industrial Estate, Alfreton, Derbyshire, DE557RG.
If you remain unhappy with our decision, you have the right to refer the matter to the financial ombudsman service by calling 0300 123 9 123 and asking for advice.
Financial Ombudsman Service (FOS)
We will co-operate fully with the FOS in resolving any complaints made against it and agree to be bound by any awards made by the FOS. We undertake to pay promptly the fees levied by FOS.
The contact details for FOS are:
Address:
The Financial Ombudsman Service Exchange Tower, London, E14 9SR
Telephone:
0800 023 4567 (free for most people ringing from a fixed line)
0300 123 9123 (cheaper for those calling using a mobile)
+44 20 7964 0500 (if calling from abroad)
Email:
complaint.info@financial-ombudsman.org
Website:
www.financial-ombudsman.org
Tesla cars can be credited with kick-starting the electric motor market all over the world.When most companies’ electric vehicles were oddly designed and offering little to tempt people to buy them, Tesla bucked the trend with the Model S –a vehicle that is as desirable as it is driveable.With impressive safety features and some incredibly clever technology packed in, this car is fun for the driver and the family who will enjoy being driven around in comfort.The Model X is the battery-powered SUV that will turn heads with its incredible futuristic looks and eye-popping speed. And yet, 7adults can travel in comfort as well as fit in everything they need to take on holiday.And coming soon is the Model 3. A fabulous looking SUV that ups the ante when it comes to style, speed and luxury in electric vehicles. Call 01623980000 to find your next used Tesla, or come and visit us at our showroom -Oakdene Collection in Derbyshire
ALFA ROMEO
AUDI
BENTLEY
BMW
FORD
JAGUAR
KIA
LAND ROVER
LEXUS
MERCEDES-BENZ
NISSAN
PORSCHE
SKODA
VOLKSWAGEN
VOLVO
