FINANCIAL DISCLOSURE
Complaints Procedure
Oakdene Cars Limited is committed to providing a customer experience of the highest standard, but we do understand that sometimes things can go wrong. We are committed to listening to your feedback and resolving any issues wherever we can. If you wish to complain our aim will be to resolve your complaint as quickly as possible.
A complaint must be submitted within a reasonable timescale, this should, where possible, be within 3 months of the date on which the event or lack of action occurred, or on which you could reasonably be expected to have known about the matter. Your complaint should include as much information as possible including the specific issues you wish to raise, any relevant circumstances you would like to be considered and the outcome sought.
To raise a complaint, please write to us via:
Email: sales@oakdenecollection.co.uk
Postal Address: Acre Ridge Industrial Estate, Alfreton, Derbyshire, DE557RG.
If you remain unhappy with our decision, you have the right to refer the matter to the financial ombudsman service by calling 0300 123 9 123 and asking for advice.
Financial Ombudsman Service (FOS)
We will co-operate fully with the FOS in resolving any complaints made against it and agree to be bound by any awards made by the FOS. We undertake to pay promptly the fees levied by FOS.
The contact details for FOS are:
Address:
The Financial Ombudsman Service Exchange Tower, London, E14 9SR
Telephone:
0800 023 4567 (free for most people ringing from a fixed line)
0300 123 9123 (cheaper for those calling using a mobile)
+44 20 7964 0500 (if calling from abroad)
Email:
complaint.info@financial-ombudsman.org
Website:
www.financial-ombudsman.org
Honda have been making vehicles since the second world war, and their name conjures up ideas of reliability and efficiency. They lead the way in engine testing, being a world beater in renewable energy use. Their cars really do cater for all drivers. Need a small car to zip around town? Then the Jazz is perfect, but maybe you need more room, so you can choose the Civic, a 5-door saloon with space for passengers and luggage. Their HR-V gives more flexibility, and the CR-V is the world’s best selling SUV, so you know you’re in good hands. Of course, the real speed lovers will already know about the NSX, a sports car that packs a punch in both design and acceleration. Find your next Honda today, call 01623980000, or come by our showroom Oakdene Collection in Alfreton, Derbyshire
ALFA ROMEO
AUDI
BENTLEY
BMW
JAGUAR
LAND ROVER
LEXUS
MERCEDES-BENZ
NISSAN
PORSCHE
SKODA
VOLKSWAGEN