FINANCIAL DISCLOSURE
Complaints Procedure
Oakdene Cars Limited is committed to providing a customer experience of the highest standard, but we do understand that sometimes things can go wrong. We are committed to listening to your feedback and resolving any issues wherever we can. If you wish to complain our aim will be to resolve your complaint as quickly as possible.
A complaint must be submitted within a reasonable timescale, this should, where possible, be within 3 months of the date on which the event or lack of action occurred, or on which you could reasonably be expected to have known about the matter. Your complaint should include as much information as possible including the specific issues you wish to raise, any relevant circumstances you would like to be considered and the outcome sought.
To raise a complaint, please write to us via:
Email: sales@oakdenecollection.co.uk
Postal Address: Acre Ridge Industrial Estate, Alfreton, Derbyshire, DE557RG.
If you remain unhappy with our decision, you have the right to refer the matter to the financial ombudsman service by calling 0300 123 9 123 and asking for advice.
Financial Ombudsman Service (FOS)
We will co-operate fully with the FOS in resolving any complaints made against it and agree to be bound by any awards made by the FOS. We undertake to pay promptly the fees levied by FOS.
The contact details for FOS are:
Address:
The Financial Ombudsman Service Exchange Tower, London, E14 9SR
Telephone:
0800 023 4567 (free for most people ringing from a fixed line)
0300 123 9123 (cheaper for those calling using a mobile)
+44 20 7964 0500 (if calling from abroad)
Email:
complaint.info@financial-ombudsman.org
Website:
www.financial-ombudsman.org
Ford. It’s where it all started with the Model-T, the first mass produced car that everyone could own, and it’s gone so far in the past 100 years and been at the forefront of car technology and performance for a good proportion of that. You may have grown up with the iconic Ford Escort, or even started driving with the Ford Fiesta, but there’s every chance you’ve owned a Ford at some point in your life. As our needs mature, we end up driving the Sierra which eventually became the Mondeo, a car renowned for it’s incredible road handling and economy. They had some classic styles, too. The Puma and Cougar ripped up the design book to bring us cars that looked like they were ready to leap out at you, and the Focus ST is a car that required skill to handle and iron nerve to drive with speed. And for the more rugged uses, there’s the Ford F-series of pick-ups, the biggest selling cars of all time in the USA with over 30 million sold. Discover Ford today. Call 01623980000 for your next used Ford or come and visit us at our showroom - Oakdene Collection in Alfreton, Derbyshire
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